I have a problem with my order - what do I do?
Please send us a short description of the error, pictures, and order number within 7 days after receiving the order. Send it to firstname.lastname@example.org
Where do you ship from?
We have multiple warehouses in different regions including Asia, North America, Europe.
What is the shipping fee?
The shipping fee varies from product to product & from destination to destination. Please check on the particular product (when checking out) for the shipping fee.
Where do you ship?
Currently, we are available & ship worldwide!
The only exception is for the following countries were we are NOT available in and don't ship to: Cuba, Iran, Iraq, Antilles, Crimea, Syria, and North Korea. This list may change periodically.
We're available to all other countries and ship internationally!
When will my order arrive?
Here are our estimated shipping delivery times:
-USA: 1-2 weeks
-World: 1-3 weeks
Your order will be sent out on average within 3 days of ordering.
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.
Can I cancel or make changes to my order once it is placed?
All orders are final - we cannot cancel orders once they have started production. Please get in touch with email@example.com ASAP to see if it is possible to cancel the order.
Do you accept returns?
We do not offer returns or exchanges. The only exception is if the item arrived damaged. Please email us at firstname.lastname@example.org with any issues within the first 7 days and provide us with pictures if there is something wrong with your product.
What happens if my package is lost?
While we are not responsible for any lost packages, we want to ensure you do receive the products you ordered. If you believe your package has been lost, please contact us at email@example.com. From there we will work with the shipping carrier to determine whether the package is lost in transit or still en route.
Shipping carriers typically request up to 21 days to find lost packages after the last update on the tracking was made. We ask our customers to wait 10 days after filing a claim to see if the package can be found by the shipper before we issue a code for reorder. We will also require a signed statement that you, the customer, did not receive the package.